Best Seller 
FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on the size, weight, and destination of your order within South Africa. The shipping cost will be calculated and displayed during checkout before payment is completed. Free delivery may be available for selected products or orders above a specified value.
How long will delivery take?
Delivery times generally range from 1–5 business days for major cities and 3–7 business days for outlying areas within South Africa. Delivery times may vary depending on product availability, supplier lead times, and courier schedules.
What exactly happens after ordering?
Once your order is placed:
- You will receive an order confirmation email.
- Your payment will be verified and processed.
- The ordered parts will be prepared and packed.
- The package will be handed over to the courier.
- You will receive tracking information once the order has been dispatched.
- The courier will deliver the order to your specified address.
Do I receive an invoice for my order?
Yes. A tax invoice will be issued for every completed order and sent to your registered email address. You may also download your invoice from your customer account, if available.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment is normally processed immediately when you complete your purchase using a credit card, debit card, EFT, or other approved payment method. The exact timing may depend on your bank or payment provider.
What is wishlist?
A wishlist allows you to save products that you are interested in purchasing later. It helps you keep track of preferred truck parts, gearbox components, and outboard engine spare parts without adding them directly to your shopping cart.
What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item:
- Contact our customer support team within 48 hours of delivery.
- Provide your order number and photos of the item received.
- We will investigate the issue and arrange a replacement, exchange, or refund according to our returns policy.
Can I change or cancel my order?
Orders can usually be changed or cancelled before they are dispatched. Please contact customer support as soon as possible after placing your order. Once an order has been shipped, changes or cancellations may no longer be possible.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your shipment. Once your order has been dispatched, you will receive a tracking number that can be used to follow your package's progress until delivery.
Products & Compatibility
How do I know if a spare part will fit my vehicle or engine?
We recommend providing the engine model, gearbox model, VIN/chassis number, serial number, or original part number before ordering. Our team can help verify compatibility to ensure you receive the correct part.
Do you sell genuine OEM and aftermarket parts?
Yes. We offer both genuine OEM (Original Equipment Manufacturer) parts and high-quality aftermarket alternatives. Product descriptions will clearly indicate the type of part being supplied.
What information do I need when requesting a quote?
To provide an accurate quote, please send:
- Part number (if available)
- Engine or gearbox model
- Vehicle make and model
- Year of manufacture
- Engine serial number
- Photos of the required part (if possible)
Are all products listed on the website in stock?
We strive to keep stock information updated. However, some products may be sourced from suppliers upon order. If an item is unavailable, we will contact you with an estimated lead time or alternative options.
Can you source parts that are not listed on your website?
Yes. We can source many truck, gearbox, and marine engine parts through our supplier network. Contact us with the required details for assistance.
Shipping & Delivery
Do you deliver throughout South Africa?
Yes. We deliver nationwide, including major cities and remote areas through trusted courier partners.
Do you offer international shipping?
Yes, international shipping may be available for selected products. Shipping costs, customs duties, and delivery times vary by destination country.
How can I check the status of my order?
You can track your order through your customer account or by using the tracking number provided in your shipping confirmation email.
What happens if I am not available when the courier arrives?
The courier may attempt a second delivery or contact you to arrange a suitable delivery time. Additional delivery charges may apply in certain cases.
Returns & Warranty
What is your return policy?
Products may be returned within the specified return period provided they are unused, undamaged, and in their original packaging. Certain special-order items may not be eligible for return.
Do your products come with a warranty?
Yes. Warranty coverage varies by manufacturer and product type. Warranty information is provided where applicable and excludes damage caused by incorrect installation or misuse.
Can electrical parts be returned?
Electrical and electronic components may not be returnable once installed or tested unless they are proven defective under warranty conditions.
What should I do if a part fails during the warranty period?
Contact our support team immediately with your invoice, part details, and a description of the issue. We will guide you through the warranty assessment process.
Orders & Accounts
Do I need to create an account to place an order?
No. Guest checkout may be available. However, creating an account allows you to track orders, save addresses, and view order history.
Can I place an order by phone or email?
Yes. Customers can place orders by phone, email, or through our website.
How do I reset my password?
Click the “Forgot Password” link on the login page and follow the instructions sent to your registered email address.
Can I save products for later purchase?
Yes. You can add products to your wishlist and purchase them at a later date.
Payments
What payment methods do you accept?
We accept secure online payments including:
- Credit Cards
- Debit Cards
- EFT (Electronic Funds Transfer)
- Instant EFT
- Mobile payment options where available
Is online payment secure?
Yes. All online transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
Can I receive a quotation before making payment?
Yes. Registered customers and businesses can request formal quotations before confirming an order.
Technical Support
Can you help identify a part from a photo?
Yes. Send clear photos along with any visible part numbers, engine details, or vehicle information, and our team will assist in identifying the correct part.
Do you provide installation advice?
We can provide general product information and technical guidance. However, installation should be performed by a qualified mechanic or technician.
What if I am unsure which part I need?
Our experienced team can help identify the correct part based on your vehicle, engine, gearbox, or outboard engine details.
Business Customers
Do you offer trade or wholesale accounts?
Yes. Workshops, fleet operators, dealerships, marine service providers, and resellers may qualify for trade pricing and business accounts.
Can I request bulk order pricing?
Yes. Special pricing may be available for large quantity purchases and recurring business orders.
Do you supply parts for commercial fleets?
Yes. We supply spare parts for commercial truck fleets, logistics companies, transport operators, and marine businesses across South Africa.
Do you issue VAT invoices?
Yes. VAT invoices are provided for all qualifying purchases in accordance with South African tax regulations.
